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Guarantees and Policies Menu
Satisfaction Guarantee
Returns & Exchanges
We guarantee you will love our products. If you don’t, let us know and we’ll do our best to make you happy. Our satisfaction guarantee means we will offer a replacement or refund the purchase price of leashes, collars, and accessories within 30 days of purchase on like-new items. Shipping charges, custom harnesses, customization, modification, and labor charges, are non-refundable.
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Lifetime Warranty etc.
We stand behind every product we sell. The woven and nylon Perfect Pace and assorted accessories, and products made of fabric come with a 30 day guarantee.
We offer a Lifetime Warranty on workmanship and materials for leather and Brahma items made in-house. This is the best warranty in the industry and includes custom-made harnesses, leather leashes, collars, and Brahma leashes. Warranty excludes chewing damage, and scenarios outside of our control.
Ordering & Shipping Info
You may order online, via email to orders@boldleaddesigns.com, or by phone (call 303-856-3012). Whatever works for you is fine with us! We accept many payment types and can take payments if needed.
USPS Mail is our standard shipping provider. FedEx is available.
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International Orders
Please note: customer is responsible all tariffs including duties, taxes, and/or import fees that may be applied to the shipment. These fees are imposed by your country's customs and border control and are usually collected by the delivery agent. The delivery agent (post service, or other parcel delivery service) may send you a notice with instructions for how to receive your parcel.
Referral Program
Referrals and recommendations to friends and family are the best compliment and mean the world to us as a very small, niche, artisan business. Invite a friend to enjoy premium dog equipment, and they’ll get a free $10 welcome credit. You’ll get $10 referral credit in your own account as our little thank you.
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Become a Retail Partner: get paid to sell!
Would you like to offer the best gear to your customers but don’t want to deal with physical inventory? BLD’s partner program with ShopDotPet.com allows retail partners to have their own curated online shop and earn commission when a customer makes a purchase.
Terms & Conditions
General Terms and Conditions
All Prices are in US Dollars
All Prices are in US Dollars
Non-Refundable Charges
Modification and customization fees are not refundable due to the labor-intensive process of building a unique product to order.
Shipping charges are not refundable because these are actual costs we’ve paid out. As a very small, niche, artisan business, we are not able to offer “free” shipping” in the way that big-box retailers and massive corporations can.
Restocking Fees
We reserve the right to charge a restocking fee if necessary. If a return falls outside of the conditions of our policies, for example the product is not new and in the original package, a restocking fee is necessary due to the additional processing and reduced product value.
Right to Refuse Service
We reserve the right to refuse a sale or service for any reason, including but not limited to: abusive behavior or inappropriate treatment of BLD team, staff, customers, and/or its associates; abusive or inappropriate treatment of animals; if intent to misuse equipment is apparent.
General Service Dog Equipment
Bold Lead Designs LLC does not evaluate, train, recommend, or provide service animals. We do not provide medical, veterinary, dog training or legal advice.
Bold Lead Designs product does not, and can not, determine legitimate status of a service animal, or guarantee access or accommodation for a disabled person. In no way shall BLD products, recommendations, and/or suggestions by BLD employees or associates be interpreted as legal, medical, or veterinary advice or treatment.
Fit and performance of the equipment can only be assured if the dog meets the minimum recommended standards, the user and trainer have reasonable expectations, and when the equipment is used responsibly for the purpose it was designed.
International Shipments:
Tariffs, etc. will be collected by the delivery agent, and cannot be estimated or paid by BLD. If a delivery is refused and/or tariffs, etc. are not paid, incurred shipping charges and expenses cannot be refunded (this includes shipping costs to return the parcel back to BLD).
International Orders
Please note: customer is responsible all tariffs including duties, taxes, and/or import fees that may be applied to the shipment. These fees are imposed by your country's customs and border control and are usually collected by the delivery agent. The delivery agent (post service, or other parcel delivery service) may send you a notice with instructions for how to receive your parcel.
Privacy Policy
Bold Leads never sells or shares any customer data. Your information is used to handle your purchases and communications with us, nothing more. You may opt-in to our occasional emails and unsubscribe anytime. We maintain compliance with new GDPR data protection laws.
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