Regular business hours:
Visitors welcome by appointment!

Monday through Thursday, 9 am to 5 pm. Fridays 9 am to 12 noon. US mountain time.
Closed weekends and most major holidays.

2017 Holiday and Special Occasion Closures:
Tuesday July 4, November 23-24, December 25, and January 1.


Placing an order:

You may order online, via email to orders@boldleaddesigns.com, or by phone (call 303-856-3012). Whatever works for you is fine with us! We accept all major credit cards (by phone or online), PayPal, money orders & personal checks (by mail). 

When will my order be ready?

We generally process online orders within 24 hours during the week; orders placed Friday, Saturday or Sunday will be processed on Monday. We’ll email directly to confirm we’ve personally processed your order! We make every attempt to get orders shipped out as quickly as we can. You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you.

  • Our most popular items are in stock and ship out within 2 business days. 
  • Please allow up to 5-7 business days for “Made to Order” leashes and collars to be created for you, as notated in the product listing. Most specialized items are made to order in our own workshop! Please know we can’t ship it until it’s actually made.
  • Allow 10-14 days for Tracking Harnesses, and 4 weeks for MSH & BAH service dog harnesses to be created for you.
  • Wholesale and volume orders take additional time to complete.
  • Rush orders and expedited shipping may be available for an additional fee. Contact the workshop to discuss availability and options before you order if you need something quickly or by a specific date. Subject to availability (workload, materials on hand, etc. all play a factor).

Large quantities and some special orders can take 2-4 weeks to complete, and some special requests may take longer. We will communicate with you if your order falls outside of our regular turnaround times.

Shipping:

We ship worldwide via USPS MAIL. The United States Postal Service is the most cost-effective and reliable method. The shopping cart will calculate the shipping charges and present options for shipping method.

If you prefer FedEx as a shipping method, simply call and let us know. Additional shipping costs may apply. You must contact us directly to change from our regular shipping method.

On occasion the shopping cart miscalculates the shipping charges! If you were grossly overcharged, we will gladly issue a refund for excess shipping paid; don’t panic, we’ll take care of you. If you were undercharged, we’ll contact you and let you know the actual shipping costs.

Shipping method and time:

American Orders

  • Small items ship via First Class Mail (3-5 days) – no tracking
  • Most orders ship via PRIORITY MAIL starting around $6.75 (2-3 days) – includes tracking and $50 of insurance!
  • Priority EXPRESS MAIL (1-2 days) is available starting at $25, but remember we can only ship it if it’s in stock.
  • FedEx is available upon request.

If you would prefer FedEx, special delivery instructions, or insurance, please contact us. You CAN change the shipping method after your order is placed, just let us know directly. Additional charges may apply. Please note: Bold Lead Designs cannot guarantee delivery time since it’s out of our control.

International Orders

We ship anywhere! We are experienced with international orders and will complete the customs declaration to ensure a timely delivery and minimal duties. (Service dog harnesses are marked as “medical equipment” to minimize additional charges.)

For international orders (shipped outside the USA): customer is responsible for any and all duties, taxes, and customs fees that may be applied to your shipment; any duties will be collected from the delivery agent, and cannot be estimated or paid by BLD. If a delivery is refused and/or duties are not paid, incurred shipping charges and expenses cannot be refunded (customer pays for all expenses to return order back to BLD.)

All international orders (outside the USA) are shipped via the United States Postal Service. This is best service for the price but does NOT have tracking for most orders (tracking is not reliable once it leaves the states). This is the most cost effective method and minimizes duties and fees to the recipient.

Canada:

  • Small items ship via standard First Class Mail (approx. 5-10 days)
  • Most items ship via  PRIORITY MAIL (approx. 5 days)
  • Harnesses ship via INSURED  PRIORITY MAIL starting at $45 (approx. 3-5 days)
  • Delivery time depends on your country’s customs department
World Wide:
  • Small items ship via standard First Class Mail (approx. 10-14 days, depending on country)
  • Most items ship via  PRIORITY MAIL starting at $25 (approx. 5-10 days)
  • Delivery time depends on your country’s customs department

Service/Assistance Dog harnesses will ship with tracking and insurance and are declared as medical equipment for their full value.

If you would like TRACKING or INSURANCE please contact us directly.

Please note: Bold Lead Designs cannot guarantee delivery time for international shipments. 

Thank you for supporting small biz. Made in the USA *** YES! We ship worldwide. *** Dismiss