Ordering & Shipping Info

We generally process online orders within 24 hours during the week; orders placed Friday, Saturday or Sunday will be processed on Monday. We’ll email directly to confirm we’ve personally processed your order! We make every attempt to get orders shipped out as quickly as we can. You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you.

• Our most popular items are in stock and ship out within 2 business days. 
• Please allow time for “Made to Order” products to be created for you, as notated in the product listing. These specialized items are made-to-order in our own workshop! Please know we can’t ship it until it’s actually made. Most leash and collar orders are ready in 3-5 days.
• Allow 10-14 days for full-custom-orders, Connected Control Harnesses, Tracking Harnesses, and 4-6 weeks for service dog harnesses to be created for you.
• Some special orders, wholesale and volume orders can take 2-4 weeks to complete, and some special requests may take longer.
• Rush orders and expedited shipping may be available for an additional fee. Contact the workshop to discuss availability and options before you order if you need something quickly or by a specific date. Subject to availability (workload, materials on hand, etc. all play a factor).
• We will communicate with you if your order falls outside of our regular turnaround times.

We ship worldwide via USPS MAIL. The United States Postal Service is the most cost-effective and reliable method. The shopping cart will calculate the shipping charges and present options for the shipping method.

If you prefer FedEx as a shipping method, simply call and let us know. Additional shipping costs may apply. You must contact us directly to change from our regular shipping method.

On occasion, the shopping cart miscalculates the shipping charges! If you were grossly overcharged, we will gladly issue a refund for excess shipping paid; don’t panic, we’ll take care of you. If you were undercharged, we’ll contact you and let you know the actual shipping costs.

Shipping method and time:

US Orders

• Small items ship via First Class Mail (3-5 days) – no tracking
• Most orders ship via PRIORITY MAIL starting around $8.50 (2-3 days) – includes tracking and $50 of insurance!
• Priority EXPRESS MAIL (1-2 days) is available starting at $30, but remember we can only ship it if it’s in stock.
• FedEx is available upon request.

If you would prefer FedEx, special delivery instructions, or insurance, please contact us. You CAN change the shipping method after your order is placed, just let us know directly. Additional charges may apply. Please note: Bold Lead Designs cannot guarantee delivery time since it’s out of our control.

International Orders

We ship anywhere! We are experienced with international orders and will complete the customs declaration to ensure timely delivery and minimal duties. (Service dog harnesses are marked as “medical equipment” to minimize additional charges.)

For international orders (shipped outside the USA): the customer is responsible for any and all duties, taxes, and customs fees that may be applied to your shipment; any duties will be collected by the delivery agent, and cannot be estimated or paid by BLD. If a delivery is refused and/or duties are not paid, incurred shipping charges and expenses cannot be refunded (customer pays for all expenses to return the order back to BLD.)

All international orders (outside the USA) are shipped via the United States Postal Service. This is best service for the price but does NOT have tracking for most orders (tracking is not reliable once it leaves the states). This is the most cost-effective method and minimizes duties and fees to the recipient.

Canada:

• Small items ship via standard First Class Mail (approx. 5-10 days)
• Most items ship via  PRIORITY MAIL (approx. 5 days)
• Harnesses ship via INSURED  PRIORITY MAIL starting at $45 (approx. 3-5 days)
• Delivery time depends on your country’s customs department

• Small items ship via standard First Class Mail (approx. 10-14 days, depending on the country)
• Most items ship via  PRIORITY MAIL starting at $30 (approx. 5-10 days)
• Delivery time depends on your country’s customs department

Service/Assistance Dog harnesses will ship with tracking and insurance and are declared as medical equipment for their full value.

If you would like TRACKING or INSURANCE please contact us directly.

Please note: Bold Lead Designs cannot guarantee delivery time for international shipments.