Our Satisfaction Guarantee
We guarantee you will love our products. If you don’t, let us know and we’ll do our best to make you happy. Our satisfaction guarantee means we will offer a replacement or refund the purchase price within 30 days of purchase on like-new items.
(Click here for details on Returns & Exchanges)
Our BASICS product line has a one year warranty on the materials and workmanship from date of purchase. This warranty assures product repair or replacement in the event of a defect in the materials or craftsmanship and is not transferable. Customer is responsible for shipping costs. Warranty is limited to replacement or repair of covered product only, and does not cover things outside of our control such as chewing, neglect, misuse, normal wear, external trauma, or customer alterations.
Bold Lead Designs’ famous
We stand behind the quality of our products.
All Bold Lead Designs’ handcrafted leather & Brahma products that we make in our workshop are guaranteed against defects in materials and craftsmanship, for life!
If your leather lead, Brahma lead, training equipment, or harness ever breaks or is damaged from regular use, simply contact Bold Lead Designs for a replacement or repair at no charge. There is no time limit. This is the best warranty in the industry.
If service is required, please see Warranty Claims & Repair Service below.
Warranty is limited to replacement or repair of covered product only, and does not cover things outside of our control such as chewing, neglect, misuse, normal wear, external trauma, or customer alterations. Bold Lead Designs reserves the right to determine if a repair or replacement is covered by our warranty. Items we don’t make in our workshop, like accessories and consumable items, are excluded. Note: bldBASICS, any item sold as used or imperfect or marked with a star is excluded from this warranty or guarantee.
Limitation of Damages:
Guarantee/Warranty is limited to replacement or repair of product only. Bold Lead Designs, LLC, or its associates, cannot be responsible for any claims or liabilities beyond the scope of the guarantee. Chewing, neglect and misuse, customer alterations, external trauma, and items marked with a star void all warranties. No other warranties, expressed or implied, are made. User assumes all responsibility for proper and safe use of product and care of animal. Customer pays for shipping for warranty claims. This warranty is non transferable.
Guarantee for Harnesses & Custom Equipment
All new harnesses and custom service dog equipment come with a Great Fit Guarantee, which includes adjustment and new parts, if necessary, within four weeks of delivery. Please let us know immediately if there is an issue with your harness or equipment.
Call 303-856-3012, email firstname.lastname@example.org
Every effort is made to produce a harness that fits your dog perfectly, and if we have made an error we will correct it at no cost to you within the first four weeks of delivery. If incorrect measurements were given, we will still adjust your harness or fabricate new parts at no charge to ensure the correct fit, but shipping costs may apply. We will do our best to be sure you have the right equipment, properly fitted, and we promise to be here if you have questions at any point. Remember our Lifetime Warranty for materials and craftsmanship!
If service is required, please see Warranty Claims & Repair Service below. All warranty and repair items must be accompanied by a completed Warranty Repair form.
Warranty Claims & Repair Service
Have a warranty issue? Need a repair or replacement?
Please contact us first so we can help determine the best way to get you taken care of!
- If the product sustained damage under normal use, and is covered under warranty, we will make it right at no charge (just pay for shipping).
- Non-warranty repairs and alterations may be available, even for chewing and external damage. Repair costs start at $5 plus shipping. We will provide an accurate quote upon assessing the damage.
What to do: Tell us what product you have, and what the issue is. If you can email photos, that’s super helpful! We’ll help determine if a repair or replacement is in order, or what the best solution will be. (Usually we’ll have you mail the item to us.) Send the item to us with a completed Warranty-Repair Form. Please download, fill it in, print, and include with your return.
All warranty claims and repairs must be accompanied by the form, or we won’t know what to do with your item when received! If you don’t have a printer, you may write out all the pertinent information on a paper and include it with the item. Customer is responsible for all related shipping costs.