Orders can be placed multiple ways. We’re pleased to serve you through whichever method you prefer.

• Through our online shop here: https://boldleaddesigns.com/shop/ 

• By Email: orders@boldleaddesigns.com

• By phone: call +1 303-856-3012

• In Person: Visit the BLD workshop! Please make an appointment before arriving so we reserve a time slot just for you.
• On Location: we occasionally pop up at local Denver area events and markets, and are frequent sponsors to dog training conferences and such.
• Third Party Sellers: We offer a limited selection of our most popular products on , including Amazon, Etsy, and ShopDotPet, and very select retail partners

We make every attempt to get orders shipped out as quickly as we can, and within our given turnaround times. Turnaround times are noted on the product pages; many items are made to order. Orders will ship when the item with the longest turnaround is complete. 

• Online orders are usually processed within 1-2 business days. Friday, Saturday or Sunday will be processed on Monday. 
• Popular items are in stock and ship out within 2 business days. 
• Most leash and collar orders are ready in 3-5 days.
• Please allow time for “Made-to-Order” products to be created for you, as notated in the product listing. These items are handcrafted in our own workshop! Please know we can’t ship it until it’s actually made.
• Allow 10-14 days for full-custom-orders, Connected Control Harnesses, Tracking Harnesses.
• Allow 4-6 weeks for custom service dog harnesses to be created for you.
• Some special orders, wholesale and and large orders can take longer.
• Rush orders and expedited shipping may be available for an additional fee. Contact the workshop to discuss availability and options before you order if you need something quickly or by a specific date. Subject to availability (workload, materials on hand, etc. all play a factor).
• We will communicate with you if your order falls outside of our regular turnaround times
• You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you.

We accept a variety of payment methods for your convenience. All orders must be paid in full prior to shipping/delivery.

• All major credit cards (by phone or online) PayPal, Apple Pay, Google Pay

• Pay by phone, or online via our secure payment processor (a customized link can be emailed)

• Cash in-person, personal or business checks in-person or by mail

• On-location we can accept any major credit card, and most digital wallet options

• Multiple payments, such as half up front and the remainder before order completion (contact us to discuss your needs)

• If more than two payments over a longer period of time are needed, a convenience charge may apply.

Please check the “thanks for your order” email: If we have any questions or need details, we will ask here first, and may call you as needed. 

NOTE: We need complete information to proceed with your order. If we have outstanding questions, need clarification, or require information from you to complete your order, the order will be placed on hold. Once the information is received your order will process as usual. A delay in replying will delay the order.

Custom Harness orders require a lot of details, please keep in touch with us until we’ve confirmed we have all the measurements and details we need.

We ship worldwide via USPS MAIL. The United States Postal Service is the most cost-effective and reliable method. The shopping cart will calculate the shipping charges and present options for the shipping method.

If you would like special delivery instructions, or insurance, please contact us!

• At checkout once the address has been entered, USPS mail shipping options will appear with delivery timeframes. Select the one you want. Here’s an example for a leash and collar order:
• USPS does not guarantee delivery dates for Ground and Priority 

• If you prefer FedEx as a shipping method, simply call and let us know. Additional shipping costs may apply. You must contact us directly to change from our regular shipping method.
• You CAN change the shipping method after your order is placed, just let us know directly. Additional charges may apply. Please note: Bold Lead Designs cannot guarantee delivery time since it’s out of our control.

On occasion, the shopping cart miscalculates the shipping charges! If you were grossly overcharged, we will gladly issue a refund for excess shipping paid; don’t panic, we’ll take care of you. If you were significantly undercharged or request a change in shipping method, we’ll contact you and let you know the actual shipping costs.

For orders taken directly with our team, we will email you an invoice.

Online orders will receive an immediate automated conformation, then we’ll email directly to confirm we’ve personally processed your order!

Please check the “thanks for your order” email: If we have any questions or need details, we will ask here first, and may call you as needed.

NOTE: We need complete information to proceed with your order. If we have outstanding questions, need clarification, or require information from you to complete your order, the order will be placed on hold. Once the information is received your order will process as usual. A delay in replying will delay the order.

The website checkout page will calculate shipping costs. Enter your address to view shipping options:

Once the address has been entered, available shipping options will appear with delivery timeframes. Select the one you want.

We ship worldwide via USPS MAIL. The United States Postal Service is the most cost-effective and reliable method. The shopping cart will calculate the shipping charges and present options for the shipping method.

• USPS Priority automatically carries $50 of insurance. We do add insurance to custom harnesses. 
• We do not recommend Standard (ground advantage) because delivery times and tracking are inconsistent.
• If you would like special delivery instructions or insurance, please contact us. 

If you prefer FedEx as a shipping method, simply call and let us know. Additional shipping costs may apply.

You must contact us directly to change from our regular shipping method.

• Bold Lead Designs cannot guarantee delivery time. Once we hand the parcel over to the shipping/delivery service, it’s out of our control. However we will try our very best to make it happen!
• If you are in a rush to receive your order, please contact us directly so we can check product availability and upgrade your shipping options.
• You CAN change the shipping method after your order is placed, just let us know directly. Additional charges may apply.
• On occasion, the shopping cart miscalculates the shipping charges! If you were grossly overcharged, we will gladly issue a refund for excess shipping paid; don’t panic, we’ll take care of you. If you were significantly undercharged or request a change in shipping method, we’ll contact you and let you know the actual shipping costs.
• Shipping costs are non-refundable. Customer is responsible for shipping costs for returns and warranty service

International - shipped outside the USA

• • Delivery time depends on your country's customs department. Bold Lead Designs cannot guarantee delivery time or dates for international shipments and can vary based on volume or other factors. Once a parcel leaves the US it might not be traceable.
  • International orders (outside the USA) are usually shipped via the United States Postal Service. This is best service for the price but does may NOT have tracking or insurance (tracking is not reliable once it leaves the United States). This is the most cost-effective method and minimizes duties and fees to the recipient. If you would like TRACKING or INSURANCE please contact us directly.
  • Customers with disabilities: Service/Assistance Dog harnesses will ship with TRACKING and INSURANCE for their full value and declared as medical equipment / goods for blind or disabled in an effort to avoids or minimizes duties, tariffs, and taxes whenever possible. However, the final decision is controlled only by the importing country's customs department. If fees, tariff's, etc. are imposed unfairly, you may qualify to file an appeal and request a refund.

Refunds are available on eligible returns within 30 days of delivery, as explained in our returns and exchanges policy. Orders that are cancelled before they are completed may be refunded (includes cancelled harness and custom-made orders).

Non-Refundable Charges:

• Modification and customization fees are not refundable due to the labor-intensive process of building a unique product to order.

• Shipping charges are not refundable because these are actual costs we’ve paid out. As a very small, niche, artisan business, we are not able to offer “free” shipping” in the way that big-box retailers and massive corporations can.

• Custom Harness orders, are non-refundable.

Restocking Fees:
We reserve the right to charge a restocking fee on returns as needed. If a return falls outside of the our returns and exchanges policy or is not in new, resalable condition, we may impose a restocking fee to cover the additional processing necessary and reduced product value.