Policies and Terms

International Orders

Please note: customer is responsible all tariffs including duties, taxes, and/or import fees that may be applied to the shipment. These fees are imposed by your country's customs and border control and are usually collected by the delivery agent. The delivery agent (post service, or other parcel delivery service) may send you a notice with instructions for how to receive your parcel. Tariffs, etc. will be collected by the delivery agent, and cannot be estimated or paid by BLD. If a delivery is refused and/or tariffs, etc. are not paid, incurred shipping charges and expenses cannot be refunded (this includes shipping costs to return the parcel back to BLD).

International - shipped outside the USA

We are experienced with international orders and will complete the customs declaration to ensure timely delivery and minimal duties. 

• • Delivery time depends on your country's customs department. Bold Lead Designs cannot guarantee delivery time or dates for international shipments and can vary based on volume or other factors. Once a parcel leaves the US it might not be traceable.
  • International orders (outside the USA) are usually shipped via the United States Postal Service. This is best service for the price but does may NOT have tracking or insurance (tracking is not reliable once it leaves the United States). This is the most cost-effective method and minimizes duties and fees to the recipient. If you would like TRACKING or INSURANCE please contact us directly.
  • Customers with disabilities: Service/Assistance Dog harnesses will ship with TRACKING and INSURANCE for their full value and declared as medical equipment / goods for blind or disabled in an effort to avoids or minimizes duties, tariffs, and taxes whenever possible. However, the final decision is controlled only by the importing country's customs department. If fees, tariff's, etc. are imposed unfairly, you may qualify to file an appeal and request a refund.

All Prices are in US Dollars.

Non-Refundable Charges:

• Modification and customization fees are not refundable due to the labor-intensive process of building a unique product to order.
• Shipping charges are not refundable because these are actual costs we’ve paid out. As a very small, niche, artisan business, we are not able to offer “free” shipping” in the way that big-box retailers and massive corporations can.
• Custom Harness orders, are non-refundable.

Restocking Fees:
We reserve the right to charge a restocking fee on returns as needed. If a return falls outside of the our returns and exchanges policy we may impose a restocking fee to cover the additional processing necessary and reduced product value.

Right to Refuse Service:
We reserve the right to refuse a sale or service for any reason, including but not limited to: abusive behavior or inappropriate treatment of BLD team, staff, customers, and/or its associates; abusive or inappropriate treatment of animals; if intent to misuse equipment is apparent; intent to misrepresent a pet as a service animal.

Limitation of Damages:
Guarantee/Warranty is limited to replacement or repair of product only. Bold Lead Designs, LLC, or its associates, cannot be responsible for any claims or liabilities beyond the scope of the guarantee. Chewing, neglect, misuse etc. void all warranties. No other warranties, expressed or implied, are made. User assumes all responsibility for proper and safe use of product and care of animal. 

BLD specializes in designing and making equipment. We are the leaders in the service dog equipment market and have set the standard for the highest quality and performance of service dog equipment.

Bold Lead Designs LLC does not evaluate, train, recommend, or provide service animals. We do not provide medical, veterinary, dog training or legal advice.

Bold Lead Designs, its associates and/or its product does not, and can not, determine legitimate status of a service animal, or guarantee access or accommodation for a disabled person. In no way shall BLD products, recommendations, and/or suggestions by BLD employees or associates be interpreted as legal, medical, veterinary or behavior advice or treatment for any disease..

Bold Lead Designs provides a lot of educational information to help people better understand service dogs and equipment, We have provided clear recommendations and cautions in order to help people make good decisions for them and their dog. It is critical that customers, dog trainers, and service dog partners understand and follow the minimum recommendations and guidelines provided in product information and owner’s manuals are followed. This research for this guidance is aligned with the Mobility Dog Resources Group service dog and veterinary industry recommendations and best practices for health and longevity of working mobility/stability assistance dogs.

Fit and performance of the equipment can only be assured if the dog meets or exceeds the minimum recommended standards, the user and trainer have reasonable expectations, and when the equipment is used responsibly for the purpose it was designed.

We use the terms assistance dog and service dog interchangeably.

Please read, understand the information laid out in product information booklets, and owner’s manual before using the product. Failure to observe or follow the guidelines and instructions could cause accident or injury.

BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch. User assumes all responsibility for the safety, health, and care of the animal and human alike.

Dogs must be physically mature and of appropriate size, fitness and soundness for the work you would like them to perform. Mobility, stability, and balance assistance work are physically demanding. All dogs should be evaluated by an appropriately qualified veterinarian and cleared for work.  Dogs MUST be within our recommended weight/measurement range set forth in the sizing guide for the harness to fit and function properly.

Dogs should be fully mature before beginning harness work. The dog’s growth plates must be closed, and the musculoskeletal system fully mature before starting to train a dog for harness work. This happens for most large breed dogs at 18-24 months of age and giant breeds need even longer to mature. Please allow your dog time to grow and mature as rushing into harness work may cause injury and shorten your dog’s working life. Additionally, if the harness is ordered too soon it will cost you significantly more money if your dog outgrows the harness.

A service dog should always be in prime physical condition to remain healthy. Overweight dogs should never be expected to perform load bearing tasks; additionally, obesity contributes to serious health risks and can significantly shorten a dog’s lifespan.

Consult the Pros:

Consulting a qualified veterinarian (orthopedic/rehabilitation specialists, or canine sports medicine physical therapist) is strongly recommended for all service/assistance dogs that perform physical tasks. Radiographs (x-rays) or other tests may be recommended by the vet and are required by most service dog training organizations to determine if the dog is suitable for the demands of service dog work. We advise OFA or PennHip screenings, with the results in the normal to excellent range.

Harness users should consult a physician and physical therapist to determine what medical equipment is appropriate for their mobility needs. BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch. Please understand that one should never lean on a dog to stay upright. Rigid metal handles must not be pushed or pulled on while the dog is in motion. Such use is not how the harness is intended to be used and could put the dog at risk for injury.

Duties and Tariffs – International Orders

Please note: customer is responsible all tariffs including duties, taxes, and/or import fees that may be applied to the shipment. These fees are imposed by your country’s customs and border control and are usually collected by the delivery agent. The delivery agent (post service, or other parcel delivery service) may send you a notice with instructions for how to receive your parcel.

Tariffs, etc. will be collected by the delivery agent, and cannot be estimated or paid by BLD. If a delivery is refused and/or tariffs, etc. are not paid, incurred shipping charges and expenses cannot be refunded (this includes shipping costs to return the parcel back to BLD).

Sales Taxes – Domestic and Local 

Colorado Residents: A required by law, sales tax and a mandatory delivery fee will be added to all orders delivered within the state of Colorado based on the delivery location.
Visiting customers that pick up their order at our workshop will have local sales tax added to their invoice.
Exemptions: tax exempt non-profit organizations with a tax exemption; sales to businesses for resale with a tax exemption license; orders shipped outside the state of Colorado.
Orders placed through 3rd party sites are subject to tax as applicable by law.

Please read, understand the information laid out in product information booklets, and owner’s manual before using the product. Failure to observe or follow the guidelines and instructions could cause accident or injury.

BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch. User assumes all responsibility for the safety, health, and care of the animal and human alike.

Dogs must be physically mature and of appropriate size, fitness and soundness for the work you would like them to perform. Mobility, stability, and balance assistance work are physically demanding. All dogs should be evaluated by an appropriately qualified veterinarian and cleared for work.  Dogs MUST be within our recommended weight/measurement range set forth in the sizing guide for the harness to fit and function properly.

Dogs should be fully mature before beginning harness work. The dog’s growth plates must be closed, and the musculoskeletal system fully mature before starting to train a dog for harness work. This happens for most large breed dogs at 18-24 months of age and giant breeds need even longer to mature. Please allow your dog time to grow and mature as rushing into harness work may cause injury and shorten your dog’s working life. Additionally, if the harness is ordered too soon it will cost you significantly more money if your dog outgrows the harness.

A service dog should always be in prime physical condition to remain healthy. Overweight dogs should never be expected to perform load bearing tasks; additionally, obesity contributes to serious health risks and can significantly shorten a dog’s lifespan.

Consult the Pros:

Consulting a qualified veterinarian (orthopedic/rehabilitation specialists, or canine sports medicine physical therapist) is strongly recommended for all service/assistance dogs that perform physical tasks. Radiographs (x-rays) or other tests may be recommended by the vet and are required by most service dog training organizations to determine if the dog is suitable for the demands of service dog work. We advise OFA or PennHip screenings, with the results in the normal to excellent range.

Harness users should consult a physician and physical therapist to determine what medical equipment is appropriate for their mobility needs. BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch. Please understand that one should never lean on a dog to stay upright. Rigid metal handles must not be pushed or pulled on while the dog is in motion. Such use is not how the harness is intended to be used and could put the dog at risk for injury.