Ordering & Shipping Info
Orders can be placed multiple ways. We’re pleased to serve you through whichever method you prefer.
- Shop Online here: https://boldleaddesigns.com/shop/
- By Email: orders@ boldleaddesigns.com
- By Phone: call +1 303-856-3012
- In Person by Appointment: Contact us if you'd like to come visit the BLD workshop to place an order, or pick up an order.
- On Location: we occasionally do pop up markets and events in the local Denver metro area, and are often on-location at dog shows and dog training conferences.
- Third Party Sellers: We offer a limited selection of our most popular products on Etsy, ShopDotPet, and with select retail partners
We need complete information to proceed with custom orders, including harnesses.
Please keep an eye out for an email from us after you place your order. If we have any questions or need details, we will email or call you as needed to confirm we have all of the measurements and details.
Once the information is received your order will process as usual. A delay in replying will delay completion and shipping of the order. Completion dates for harnesses and custom orders will be provided after details are confirmed.
When Your Order Ships:
You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you. It will also be available on your BLD customer account. Be sure to check your junk/spam folder and allow all communications from boldleaddesigns.com
Online orders are processed on the next business day in most cases; please allow 1-3 business days.
Most standard leashes, Perfect Pace, vests, patches and safety cords ship within 3-5 business days.
Generally, orders ship when the item with the longest turnaround is complete.
Many BLD products are made-to-order, and different products have varying turnaround times.
Allow 5-7 days for collars and customized leashes.
Allow 10-14 days for full-custom-orders, Connected Control Harnesses, Tracking Harnesses.
Allow 4-6 weeks for custom service dog harnesses to be created for you.
Some out-of-stock, special orders, wholesale and high volume orders can take longer.
Rush orders and expedited shipping may be available for an additional fee. Contact the workshop to discuss availability and options before you order if you need something quickly or by a specific date. Rushes are accepted based on availability (workload, materials on hand, etc. all play a factor).
You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you.
All orders must be paid in full prior to shipping/delivery
*All prices are in US Dollars*
Payments are processed via PayPal or ShopPay, which accept all major credit cards Google Pay and Venmo.
Buy-now-pay-later options are available through ShopPay, Google Pay, and PayPal subject to the processors' terms and conditions.
Cash is accepted in-person,
Business checks are accepted for orders with a turnaround time of 4 weeks or longer.
Multiple Payments: We accept down payments to start an order. If more than two payments over a period of time are needed, a small convenience fee will be added to your order to cover the additional time and fees we pay to the processor. When orders are complete, the remaining balance of the order must be paid in full prior to shipping. This is an informal agreement; contact us if you'd like to arrange a plan.
Colorado Residents: As required by law, sales tax and a mandatory delivery fee will be collected on all orders delivered within the state of Colorado based on the delivery location.
Visiting customers that pick up their order at our workshop will have local Aurora, CO and Arapahoe county sales tax added to their invoice.
Exemptions: Contact us directly if your company or organization is qualifies for sales tax exemptions within the state of Colorado.
The website checkout page will calculate shipping costs.
We use the same system to calculate sales tax for orders placed directly with BLD.
How to get a shipping estimate:
1) Add items to the cart
2) Click Calculate Shipping
3) Enter your address to view shipping options
We ship worldwide via United States Postal Service (USPS mail) and FedEx.
Overnight/Next Day service is not available on the website.
USPS Ground Advantage (formerly First Class Mail) is often the most cost-effective shipping method. However, delivery times and tracking are inconsistent. We recommend USPS Priority Mail Express in most cases.
If you have special delivery instructions please contact us directly.
Bold Lead Designs cannot guarantee delivery time. Once we hand the parcel over to the shipping/delivery service, it’s out of our control. However we will try our very best to make it happen!
If you are in a rush to receive your order, please contact us directly so we can check product availability and upgrade your shipping options.
You CAN change the shipping method after your order is placed, just let us know directly. Additional charges may apply.
On occasion, the shopping cart miscalculates the shipping charges! If you were grossly overcharged, we will gladly issue a refund for excess shipping paid. If you were significantly undercharged or request a change in shipping method, we’ll contact you and let you know the actual shipping costs.
Shipping costs are non-refundable. Customer is responsible for shipping costs for returns and warranty service.
Please see the International Orders tab.
All Prices are in US Dollars
Non-Refundable Charges:
- Modification and customization fees are not refundable due to the labor-intensive process of building a unique product to order.
- Shipping charges are not refundable because these are actual costs we’ve paid out. As a very small, niche, artisan business, we are not able to offer “free” shipping” in the way that big-box retailers and massive corporations can.
- Custom Harness orders, are non-refundable.
Restocking Fees:
We reserve the right to charge a restocking fee on returns as needed. If a return falls outside of the our returns and exchanges policy we may impose a restocking fee to cover the additional processing necessary and reduced product value.
Online orders will receive an immediate automated conformation. Order invoices for phone, email, or modified orders will be emailed.
Custom Harness orders require a lot of details, please keep in touch with us until we’ve confirmed we have all the measurements and details we need.
We require complete information to proceed with an order. If we have outstanding questions, need clarification, or require information from you to complete your order, the order will be placed on hold. Once the information is received your order will process as usual. A delay in replying will delay the order.
You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you. Tracking info is also available in your online account.
Diversity Equity and Inclusion: Bold Lead Designs is a very small business that is owned and operated by a woman with disabilities who identifies as LGBTQ. As an inclusive and diverse company, we welcome team members, customers and clients of all abilities, backgrounds, ethnic groups, gender identities, sexual orientations, and religions equally.
Right to Refuse Service: We reserve the right to refuse a sale or service for any reason, including but not limited to: discriminatory, threatening, or abusive behavior toward BLD team, staff, customers, and/or its associates; abusive or inappropriate treatment of animals; perceived intent to misuse equipment which may cause harm; and perceived intent to misrepresent a pet as a service animal.
Please note: customer is responsible all tariffs including duties, taxes, and/or import fees that may be applied to the shipment.
These fees are imposed by your country's customs and border control and are usually collected by the delivery agent.
The delivery agent (post service, or other parcel delivery service) may send you a notice with instructions for how to receive your parcel.
Tariffs, etc. will be collected by the delivery agent, and cannot be estimated or paid by BLD. If a delivery is refused and/or tariffs, etc. are not paid, incurred shipping charges and expenses cannot be refunded (this includes shipping costs to return the parcel back to BLD).
We are experienced with international orders and will complete the customs declaration to ensure timely delivery and minimal duties.
Delivery time depends on your country's customs department. Bold Lead Designs cannot guarantee delivery time or dates for international shipments and can vary based on volume or other factors. Once a parcel leaves the US it might not be traceable.
International orders (outside the USA) are usually shipped via the United States Postal Service. This is best service for the price but does may NOT have tracking or insurance (tracking is not reliable once it leaves the United States). This is the most cost-effective method and minimizes duties and fees to the recipient. If you would like TRACKING or INSURANCE please contact us directly.
Customers with disabilities:
Service/Assistance Dog harnesses will ship with TRACKING and INSURANCE for their full value and declared as medical equipment / goods for blind or disabled and should be exempt from tariffs and duties. However, the final decision is controlled only by the importing country's customs department.
If fees, tariff's, etc. are imposed unfairly, you may qualify to file an appeal and request a refund with the delivery agent or your country's customs department. We are not able to assist in this matter.
Bold Lead Designs LLC does not evaluate, train, recommend, or provide service animals.
We DO NOT Offer:
- Medical advice or treatment
- Veterinary advice or treatment
- Dog training or training advice
- Referrals to dog breeders, dog trainers, or other referral services
- Legal advice
- Evaluate or in any way determine if a dog is suitable for service dog work beyond our size and fitting guidelines
- Determine legitimate status of a service animal.
- Guarantee access or accommodation for a disabled person.
In no way shall BLD products, recommendations, and/or suggestions by BLD employees or associates be interpreted as legal, medical, or veterinary advice or treatment.
Customers are responsible for reading and understanding all information provided on the product information before ordering, and read the owners manual before using the harness. These documents provide important safety information that must be followed for the health and safety of both the dog and human partner.
Fit and performance of the equipment can only be assured if the dog meets the minimum recommended guidelines (age, size, health), the user and trainer have reasonable expectations, and when the equipment is used responsibly for the purpose it was designed.
We reserve the right to refuse an order or service for any reason, but especially if we feel the minimum recommendations are not met and/or if intentional misuse of the equipment is apparent.
Custom made harnesses are non-refundable.
Designed to fail:
Some equipment components are designed with a break-point to fail intentionally for safety reasons. For example, the Mobility Support Harness rigid metal handlebars and supports are designed to bend in the event of an accident to protect the dog from excessive impact.
Breakage and damage from an accident or impact including bent metal bars are not covered by warranty, however it can frequently be corrected with repair service.
Please read and understand the information laid out in product information booklets, and owner’s manual before using the product.
Failure to observe or follow the guidelines and instructions could cause accident or injury.
BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch.
User assumes all responsibility for the safety, health, and care of the animal and human alike.
Mobility assistance work is physically demanding.
All dogs should be evaluated by an appropriately qualified veterinarian and cleared for work.
Dogs MUST be within our recommended weight/measurement range set forth in the sizing guide for the harness to fit and function properly.
Dogs should be fully mature before beginning harness work.
The dog’s growth plates must be closed, and the musculoskeletal system fully mature before starting to train a dog for harness work. We advise large breed dogs are a minimum of 2 years old. Full maturity for most large breed dogs can happen around 18-24 months of age. Giant breeds need even longer to mature. Please allow your dog time to grow and mature as rushing into harness work may cause injury and shorten your dog’s working life. Additionally, if the harness is ordered too soon it will cost you significantly more money if your dog outgrows the harness, or experiences excess strain on growing bones and joints.
A service dog should always be in prime physical condition to remain healthy.
Overweight dogs should never be expected to perform load bearing tasks; additionally, obesity contributes to serious health risks and can significantly shorten a dog’s lifespan.
Consult the Pros:
Consulting a qualified veterinarian (orthopedic/rehabilitation specialists, or canine sports medicine physical therapist) is strongly recommended for all service/assistance dogs that perform physical tasks. Radiographs (x-rays) or other tests may be recommended by the vet and are required by most service dog training organizations to determine if the dog is suitable for the demands of service dog work. We advise OFA or PennHip screenings, with the results in the normal to excellent range.
Harness users should consult a physician and physical therapist to determine what medical equipment is appropriate for their mobility needs.
