Shipping policy

We ship worldwide via USPS MAIL/Post and FedEx. 

Many types of products we offer are made-to-order, with different products having a different turnaround times (or lead times), which vary from 3 days to 6 weeks. Orders are shipped after the product with the longest turnaround time has been completed. 

  • Bold Lead Designs does not offer overnight or express shipping or guarantee delivery times.
  • If you would like special delivery instructions or insurance, please contact us. 
  • On occasion, the shopping cart miscalculates the shipping charges! If you were grossly overcharged, we will gladly issue a refund for excess shipping paid; don’t panic, we’ll take care of you. If you were significantly undercharged or request a change in shipping method, we’ll contact you and let you know the actual shipping costs.
  • Shipping costs are non-refundable. Customer is responsible for shipping costs for returns and warranty service
  • We do not recommend standard (Ground Advantage) because delivery times and tracking are inconsistent.

The United States Postal Service (USPS mail) is generally the most cost-effective method. USPS does not guarantee the stated delivery timeframes. 

  • USPS Priority automatically carries $50 of insurance. Orders valued at $400 or more (including harnesses) are generally insured.
  • Ground Advantage mail is often the most cost effective for small items. However, we do not recommend standard (Ground Advantage) because delivery times and tracking are inconsistent.

Bold Lead Designs cannot guarantee delivery time. Once we hand the parcel over to the shipping/delivery service, it’s out of our control. However we will try our very best to make it happen!

  • If you are in a rush to receive your order, please contact us directly so we can check product availability and upgrade your shipping options.
  • You CAN change the shipping method after your order is placed, just let us know directly. Additional charges may apply.

International - shipped outside the USA

We are experienced with international orders and will complete the customs declaration to ensure timely delivery and minimal duties. 

  • Delivery time depends on your country's customs department. Bold Lead Designs cannot guarantee delivery time or dates for international shipments and can vary based on volume or other factors. Once a parcel leaves the US it might not be traceable.
  • International orders (outside the USA) are usually shipped via the United States Postal Service. This is best service for the price but does may NOT have tracking or insurance (tracking is not reliable once it leaves the United States). This is the most cost-effective method and minimizes duties and fees to the recipient. If you would like TRACKING or INSURANCE please contact us directly.
  • Customers with disabilities: Service/Assistance Dog harnesses will ship with TRACKING and INSURANCE for their full value and declared as medical equipment / goods for blind or disabled in an effort to avoids or minimizes duties, tariffs, and taxes whenever possible. However, the final decision is controlled only by the importing country's customs department. If fees, tariff's, etc. are imposed unfairly, you may qualify to file an appeal and request a refund.