Orders can be placed multiple ways. We’re pleased to serve you through whichever method you prefer.

• Through our online shop here: https://boldleaddesigns.com/shop/ 

• By Email: orders@boldleaddesigns.com

• By phone: call +1 303-856-3012

• In Person: Visit the BLD workshop! Please make an appointment before arriving so we reserve a time slot just for you.
• On Location: we occasionally pop up at local Denver area events and markets, and are frequent sponsors to dog training conferences and such
• Third Party Sellers: We offer a limited selection of our most popular products on , including Amazon, Etsy, and ShopDotPet, and very select retail partners

Online orders will receive an immediate automated conformation, then we’ll email directly to confirm we’ve personally processed your order!

Please check the “thanks for your order” email: If we have any questions or need details, we will ask here first, and may call you as needed. 

NOTE: We need complete information to proceed with your order. If we have outstanding questions, need clarification, or require information from you to complete your order, the order will be placed on hold. Once the information is received your order will process as usual. A delay in replying will delay the order.

Custom Harness orders require a lot of details, please keep in touch with us until we’ve confirmed we have all the measurements and details we need.

You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you. Be sure to check your junk/spam folder and allow all communications from boldleaddesigns.com

We make every attempt to get orders shipped out as quickly as we can, and within our given turnaround times. Turnaround times are noted on the product pages; many items are made to order. Orders will ship when the item with the longest turnaround is complete. 

• Online orders are usually processed within 1-2 business days. Friday, Saturday or Sunday will be processed on Monday. 
• Popular items are in stock and ship out within 2 business days. 
• Most leash and collar orders are ready in 3-5 days.
• Please allow time for “Made-to-Order” products to be created for you, as notated in the product listing. These items are handcrafted in our own workshop! Please know we can’t ship it until it’s actually made.
• Allow 10-14 days for full-custom-orders, Connected Control Harnesses, Tracking Harnesses.
• Allow 4-6 weeks for custom service dog harnesses to be created for you.
• Some special orders, wholesale and and large orders can take longer.
• Rush orders and expedited shipping may be available for an additional fee. Contact the workshop to discuss availability and options before you order if you need something quickly or by a specific date. Subject to availability (workload, materials on hand, etc. all play a factor).
• We will communicate with you if your order falls outside of our regular turnaround times
• You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you.

All prices are in US Dollars

All orders must be paid in full prior to shipping/delivery.

We accept:

• All major credit cards (by phone or online) PayPal, Apple Pay, Google Pay

• Pay by phone, or online via our secure payment processor (a customized link can be emailed)

• Cash in-person, personal or business checks in-person or by mail

• On-location we can accept any major credit card, and most digital wallet options

• Multiple payments, such as half up front and the remainder before order completion (contact us to discuss your needs)*

*Multiple Payments:

If more than two payments over a period of time that exceeds our production turn around time are needed, a small convenience charge will apply.  plan. This is an informal agreement we offer to make placing an order more accessible. If you need this flexibility, simply contact us directly and let us know you want to arrange a payment

For example, you want to order a harness that costs $800 and has a turnaround time of 4-6 weeks. If you choose to pay $200 per month (for 4 months), a small payment processing fee will be added to your order to cover the additional time and fees we pay to the processor. We will plan to begin production on your order 4-6 weeks before your last payment. When the harness is complete, the remaining balance of the order must be paid in full prior to shipping.

For orders taken directly with our team, we will email you an invoice.

Online orders will receive an immediate automated conformation, then we’ll email directly to confirm we’ve personally processed your order!

Please check the “thanks for your order” email: If we have any questions or need details, we will ask here first, and may call you as needed.

NOTE: We need complete information to proceed with your order. If we have outstanding questions, need clarification, or require information from you to complete your order, the order will be placed on hold. Once the information is received your order will process as usual. A delay in replying will delay the order.

International - shipped outside the USA

We are experienced with international orders and will complete the customs declaration to ensure timely delivery and minimal duties. 

• Delivery time depends on your country's customs department. Bold Lead Designs cannot guarantee delivery time or dates for international shipments and can vary based on volume or other factors. Once a parcel leaves the US it might not be traceable.
• International orders (outside the USA) are usually shipped via the United States Postal Service. This is best service for the price but does may NOT have tracking or insurance (tracking is not reliable once it leaves the United States). This is the most cost-effective method and minimizes duties and fees to the recipient. If you would like TRACKING or INSURANCE please contact us directly.
• Customers with disabilities: Service/Assistance Dog harnesses will ship with TRACKING and INSURANCE for their full value and declared as medical equipment / goods for blind or disabled in an effort to avoids or minimizes duties, tariffs, and taxes whenever possible. However, the final decision is controlled only by the importing country's customs department. If fees, tariff's, etc. are imposed unfairly, you may qualify to file an appeal and request a refund.

Colorado Residents: A required by law, sales tax and a mandatory delivery fee will be added to all orders delivered within the state of Colorado based on the delivery location.
Visiting customers that pick up their order at our workshop will have local sales tax added to their invoice.
Exemptions: tax exempt non-profit organizations with a tax exemption; sales to businesses for resale with a tax exemption license; orders shipped outside the state of Colorado.
Orders placed through 3rd party sites are subject to tax as applicable by law.

International Orders

Please note: customer is responsible all tariffs including duties, taxes, and/or import fees that may be applied to the shipment. These fees are imposed by your country's customs and border control and are usually collected by the delivery agent. The delivery agent (post service, or other parcel delivery service) may send you a notice with instructions for how to receive your parcel. Tariffs, etc. will be collected by the delivery agent, and cannot be estimated or paid by BLD. If a delivery is refused and/or tariffs, etc. are not paid, incurred shipping charges and expenses cannot be refunded (this includes shipping costs to return the parcel back to BLD).

The website checkout page will calculate shipping costs.

How to get a shipping estimate: 

1. Add items to the cart
2. Click Calculate Shipping
3. Enter your address to view shipping options

Once the address has been entered, available shipping options will appear with delivery timeframes. Select the one you want.

We ship worldwide via USPS MAIL. The United States Postal Service is the most cost-effective and reliable method. The shopping cart will calculate the shipping charges and present options for the shipping method.

• USPS Priority automatically carries $50 of insurance. We do add insurance to custom harnesses. 
• We do not recommend standard (Ground Advantage) because delivery times and tracking are inconsistent.
• If you would like special delivery instructions or insurance, please contact us. 

If you prefer FedEx as a shipping method, simply call and let us know. Additional shipping costs may apply.

You must contact us directly to change from our regular shipping method.

**FedEx shipping is coming soon to our checkout page!**

• Bold Lead Designs cannot guarantee delivery time. Once we hand the parcel over to the shipping/delivery service, it’s out of our control. However we will try our very best to make it happen!
• If you are in a rush to receive your order, please contact us directly so we can check product availability and upgrade your shipping options.
• You CAN change the shipping method after your order is placed, just let us know directly. Additional charges may apply.
• On occasion, the shopping cart miscalculates the shipping charges! If you were grossly overcharged, we will gladly issue a refund for excess shipping paid; don’t panic, we’ll take care of you. If you were significantly undercharged or request a change in shipping method, we’ll contact you and let you know the actual shipping costs.
• Shipping costs are non-refundable. Customer is responsible for shipping costs for returns and warranty service

International - shipped outside the USA

We are experienced with international orders and will complete the customs declaration to ensure timely delivery and minimal duties. 

• Delivery time depends on your country's customs department. Bold Lead Designs cannot guarantee delivery time or dates for international shipments and can vary based on volume or other factors. Once a parcel leaves the US it might not be traceable.
• International orders (outside the USA) are usually shipped via the United States Postal Service. This is best service for the price but does may NOT have tracking or insurance (tracking is not reliable once it leaves the United States). This is the most cost-effective method and minimizes duties and fees to the recipient. If you would like TRACKING or INSURANCE please contact us directly.
• Customers with disabilities: Service/Assistance Dog harnesses will ship with TRACKING and INSURANCE for their full value and declared as medical equipment / goods for blind or disabled in an effort to avoids or minimizes duties, tariffs, and taxes whenever possible. However, the final decision is controlled only by the importing country's customs department. If fees, tariff's, etc. are imposed unfairly, you may qualify to file an appeal and request a refund.

All Prices are in US Dollars

Non-Refundable Charges:

• Modification and customization fees are not refundable due to the labor-intensive process of building a unique product to order.
• Shipping charges are not refundable because these are actual costs we’ve paid out. As a very small, niche, artisan business, we are not able to offer “free” shipping” in the way that big-box retailers and massive corporations can.
• Custom Harness orders, are non-refundable.

Restocking Fees:
We reserve the right to charge a restocking fee on returns as needed. If a return falls outside of the our returns and exchanges policy we may impose a restocking fee to cover the additional processing necessary and reduced product value.

Please read, understand the information laid out in product information booklets, and owner’s manual before using the product. Failure to observe or follow the guidelines and instructions could cause accident or injury.

BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch. User assumes all responsibility for the safety, health, and care of the animal and human alike.

Dogs must be physically mature and of appropriate size, fitness and soundness for the work you would like them to perform. Mobility, stability, and balance assistance work are physically demanding. All dogs should be evaluated by an appropriately qualified veterinarian and cleared for work.  Dogs MUST be within our recommended weight/measurement range set forth in the sizing guide for the harness to fit and function properly.

Dogs should be fully mature before beginning harness work. The dog’s growth plates must be closed, and the musculoskeletal system fully mature before starting to train a dog for harness work. This happens for most large breed dogs at 18-24 months of age and giant breeds need even longer to mature. Please allow your dog time to grow and mature as rushing into harness work may cause injury and shorten your dog’s working life. Additionally, if the harness is ordered too soon it will cost you significantly more money if your dog outgrows the harness.

A service dog should always be in prime physical condition to remain healthy. Overweight dogs should never be expected to perform load bearing tasks; additionally, obesity contributes to serious health risks and can significantly shorten a dog’s lifespan.

Consult the Pros:

Consulting a qualified veterinarian (orthopedic/rehabilitation specialists, or canine sports medicine physical therapist) is strongly recommended for all service/assistance dogs that perform physical tasks. Radiographs (x-rays) or other tests may be recommended by the vet and are required by most service dog training organizations to determine if the dog is suitable for the demands of service dog work. We advise OFA or PennHip screenings, with the results in the normal to excellent range.

Harness users should consult a physician and physical therapist to determine what medical equipment is appropriate for their mobility needs. BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch. Please understand that one should never lean on a dog to stay upright. Rigid metal handles must not be pushed or pulled on while the dog is in motion. Such use is not how the harness is intended to be used and could put the dog at risk for injury.

Refunds are available on eligible returns within 30 days of delivery, as explained in our returns and exchanges policy. Orders that are cancelled before they are completed may be refunded (includes cancelled harness and custom-made orders).

Non-Refundable Charges:

• Modification and customization fees are not refundable due to the labor-intensive process of building a unique product to order.

• Shipping charges are not refundable because these are actual costs we’ve paid out. As a very small, niche, artisan business, we are not able to offer “free” shipping” in the way that big-box retailers and massive corporations can.

• Custom Harness orders, are non-refundable.

Restocking Fees:
We reserve the right to charge a restocking fee on returns as needed. If a return falls outside of the our returns and exchanges policy or is not in new, resalable condition, we may impose a restocking fee to cover the additional processing necessary and reduced product value.

Online orders will receive an immediate automated conformation, then we’ll email directly to confirm we’ve personally processed your order!

Please check the “thanks for your order” email: If we have any questions or need details, we will ask here first, and may call you as needed. 

NOTE: We need complete information to proceed with your order. If we have outstanding questions, need clarification, or require information from you to complete your order, the order will be placed on hold. Once the information is received your order will process as usual. A delay in replying will delay the order.

Custom Harness orders require a lot of details, please keep in touch with us until we’ve confirmed we have all the measurements and details we need.

You’ll receive an automated shipping notice via email when your order is complete and on it’s way to you. Be sure to check your junk/spam folder and allow all communications from boldleaddesigns.com

Diversity Equity and Inclusion:
Bold Lead Designs is a very small business that is owned and operated by a woman with disabilities who identifies as LGBTQ. As an inclusive and diverse company, we welcome team members, customers and clients of all abilities, backgrounds, ethnic groups, gender identities, sexual orientations, and religions equally.

Right to Refuse Service:
We reserve the right to refuse a sale or service for any reason, including but not limited to: discriminatory, abusive behavior; inappropriate treatment of BLD team, staff, customers, and/or its associates; abusive or inappropriate treatment of animals; if intent to misuse equipment or to misrepresent a pet as a service animal is apparent. 

International Orders

Please note: customer is responsible all tariffs including duties, taxes, and/or import fees that may be applied to the shipment. These fees are imposed by your country's customs and border control and are usually collected by the delivery agent. The delivery agent (post service, or other parcel delivery service) may send you a notice with instructions for how to receive your parcel. Tariffs, etc. will be collected by the delivery agent, and cannot be estimated or paid by BLD. If a delivery is refused and/or tariffs, etc. are not paid, incurred shipping charges and expenses cannot be refunded (this includes shipping costs to return the parcel back to BLD).

International - shipped outside the USA

We are experienced with international orders and will complete the customs declaration to ensure timely delivery and minimal duties. 

• Delivery time depends on your country's customs department. Bold Lead Designs cannot guarantee delivery time or dates for international shipments and can vary based on volume or other factors. Once a parcel leaves the US it might not be traceable.
• International orders (outside the USA) are usually shipped via the United States Postal Service. This is best service for the price but does may NOT have tracking or insurance (tracking is not reliable once it leaves the United States). This is the most cost-effective method and minimizes duties and fees to the recipient. If you would like TRACKING or INSURANCE please contact us directly.
• Customers with disabilities: Service/Assistance Dog harnesses will ship with TRACKING and INSURANCE for their full value and declared as medical equipment / goods for blind or disabled in an effort to avoids or minimizes duties, tariffs, and taxes whenever possible. However, the final decision is controlled only by the importing country's customs department. If fees, tariff's, etc. are imposed unfairly, you may qualify to file an appeal and request a refund.

Bold Lead Designs LLC does not evaluate, train, recommend, or provide service animals.

We DO NOT Offer:

• medical advice or treatment
• veterinary advice or treatment
• dog training advice
• referrals to dog breeders, dog trainers, or other referral services
• legal advice
• evaluate or in any way determine if a dog is suitable for service dog work beyond our size and fitting guidelines

Bold Lead Designs product does not, and can not, determine legitimate status of a service animal, or guarantee access or accommodation for a disabled person.

In no way shall BLD products, recommendations, and/or suggestions by BLD employees or associates be interpreted as legal, medical, or veterinary advice or treatment.

Customers are responsible for reading and understanding all information provided on the product information before ordering, and read the owners manual before using the harness. These documents provide important safety information that must be followed for the health and safety of both the dog and human partner.

Fit and performance of the equipment can only be assured if the dog meets the minimum recommended guidelines (age, size, health), the user and trainer have reasonable expectations, and when the equipment is used responsibly for the purpose it was designed.

We reserve the right to refuse an order or service for any reason, but especially if we feel the minimum recommendations are not met and/or if misuse of the equipment is apparent.

Custom made harnesses are non-refundable.

Some equipment components are designed with a break-point to fail intentionally for safety reasons. For example, the rigid metal handlebars and supports are designed to bend in the event of an accident to protect the dog from excessive impact. Breakage and damage from an accident or impact including bent metal bars are not covered by warranty, however it can frequently be corrected with repair service.

Please read, understand the information laid out in product information booklets, and owner’s manual before using the product. Failure to observe or follow the guidelines and instructions could cause accident or injury.

BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch. User assumes all responsibility for the safety, health, and care of the animal and human alike.

Dogs must be physically mature and of appropriate size, fitness and soundness for the work you would like them to perform. Mobility, stability, and balance assistance work are physically demanding. All dogs should be evaluated by an appropriately qualified veterinarian and cleared for work.  Dogs MUST be within our recommended weight/measurement range set forth in the sizing guide for the harness to fit and function properly.

Dogs should be fully mature before beginning harness work. The dog’s growth plates must be closed, and the musculoskeletal system fully mature before starting to train a dog for harness work. This happens for most large breed dogs at 18-24 months of age and giant breeds need even longer to mature. Please allow your dog time to grow and mature as rushing into harness work may cause injury and shorten your dog’s working life. Additionally, if the harness is ordered too soon it will cost you significantly more money if your dog outgrows the harness.

A service dog should always be in prime physical condition to remain healthy. Overweight dogs should never be expected to perform load bearing tasks; additionally, obesity contributes to serious health risks and can significantly shorten a dog’s lifespan.

Consult the Pros:

Consulting a qualified veterinarian (orthopedic/rehabilitation specialists, or canine sports medicine physical therapist) is strongly recommended for all service/assistance dogs that perform physical tasks. Radiographs (x-rays) or other tests may be recommended by the vet and are required by most service dog training organizations to determine if the dog is suitable for the demands of service dog work. We advise OFA or PennHip screenings, with the results in the normal to excellent range.

Harness users should consult a physician and physical therapist to determine what medical equipment is appropriate for their mobility needs. BLD harnesses are not intended to serve as, or to replace, a durable medical device such as a cane, walker, or crutch. Please understand that one should never lean on a dog to stay upright. Rigid metal handles must not be pushed or pulled on while the dog is in motion. Such use is not how the harness is intended to be used and could put the dog at risk for injury.

International - shipped outside the USA

We are experienced with international orders and will complete the customs declaration to ensure timely delivery and minimal duties. 

• Delivery time depends on your country's customs department. Bold Lead Designs cannot guarantee delivery time or dates for international shipments and can vary based on volume or other factors. Once a parcel leaves the US it might not be traceable.
• International orders (outside the USA) are usually shipped via the United States Postal Service. This is best service for the price but does may NOT have tracking or insurance (tracking is not reliable once it leaves the United States). This is the most cost-effective method and minimizes duties and fees to the recipient. If you would like TRACKING or INSURANCE please contact us directly.
• Customers with disabilities: Service/Assistance Dog harnesses will ship with TRACKING and INSURANCE for their full value and declared as medical equipment / goods for blind or disabled in an effort to avoids or minimizes duties, tariffs, and taxes whenever possible. However, the final decision is controlled only by the importing country's customs department. If fees, tariff's, etc. are imposed unfairly, you may qualify to file an appeal and request a refund.