Leather Coasters

Leather care is easy! Don’t worry too much, and don’t be afraid to use your items — we promise leather is incredibly resilient, and regular weather won’t hurt it. If you think your item looks dirty, dry, or just need a little extra love, pouring a little leather conditioner on a cloth, and rubbing it in like lotion will usually do the trick. Baths and a jaunt in the river are just fine, but you might want to offer a little conditioner to your products afterwards. Saltwater can be harsh, so after a visit to the ocean, a good rinse in fresh water and proper conditioning will help preserve and protect your treasured leash or collar. See our Leather Care page for more specific information.

Lifetime Warranty

We stand behind the quality of our products.

All Bold Lead Designs’ handcrafted leather & Brahma products that we make in our workshop are guaranteed against defects in materials and craftsmanship for life!

If your leather lead, Brahma lead, training equipment, or harness ever breaks or is damaged from regular use, simply contact Bold Lead Designs for a replacement or repair at no charge. There is no time limit. This is the best warranty in the industry.

If service is required, please see Warranty Claims & Repair Service below.

Warranty is limited to replacement or repair of covered product only, and does not cover things outside of our control such as chewing, neglect, misuse, normal wear, external trauma, or customer alterations. Bold Lead Designs reserves the right to determine if a repair or replacement is covered by our warranty. Items we don’t make in our workshop, such as accessories and consumable items, are excluded. Note: bldBASICS, any item sold as used or imperfect or marked with a star is excluded from this warranty or guarantee.

Limitation of Damages:

Guarantee/Warranty is limited to replacement or repair of product only. Bold Lead Designs, LLC, or its associates, cannot be responsible for any claims or liabilities beyond the scope of the guarantee. Chewing, neglect and misuse, customer alterations, external trauma, and items marked with a star void all warranties. No other warranties, expressed or implied, are made. User assumes all responsibility for proper and safe use of product and care of animal. Customer pays for shipping for warranty claims. This warranty is nontransferable.

Have a warranty issue? Need a repair or replacement?

Please contact us first so we can help determine the best way to get you taken care of!

If the product sustained damage under normal use, and is covered under warranty, we will make it right at no charge (just pay for shipping).

Non-warranty repairs and alterations may be available, even for chewing and external damage. Repair costs start at $5 plus shipping. We will provide an accurate quote upon assessing the damage.

What to do: Tell us what product you have and what the issue is. If you can, please email us photos of the damage so that we can determine the best solution (repair, replacement, or something else). Usually we will have you mail the item to us, in which case we ask that you send the item to us with a completed Warranty-Repair Form. Please download, fill it in, print, and include with your return.

All warranty claims and repairs must be accompanied by the form otherwise we won’t know what to do with your item when received. If you don’t have a printer, you may write out all the pertinent information on a paper and include it with the item. Customer is responsible for all related shipping costs.