Our Satisfaction Guarantee

We guarantee you will love our products. If you don’t, let us know and we’ll do our best to make you happy. Our satisfaction guarantee means we will offer a replacement or refund the purchase price within 30 days of purchase on like-new items (from place of purchase, refunds are not available on custom made harnesses, customer is responsible for shipping charges).

Download Warranty Repair Form 

(Click here for Returns & Exchanges)

bldBASICS Warranty

Our BASICS product line has a one year warranty on the materials and workmanship from date of purchase. This warranty assures product repair or replacement in the event of a defect in the materials or craftsmanship and is not transferable. Customer is responsible for shipping costs.

Bold Lead Designs’ famous
Lifetime Warranty

Fine Leather

We guarantee the quality of our products

We stand behind the quality of our products.

All Bold Lead Designs’ handcrafted leather & Brahma products that we make in our workshop are guaranteed against defects in materials and craftsmanship, for life!

If your leather lead, Brahma lead, training equipment, or harness ever breaks or is damaged from regular use, simply contact Bold Lead Designs for a replacement or repair at no charge. There is no time limit. This is the best warranty in the industry.

If service is required, please see Warranty Claims & Repair Service below.

Warranty is limited to replacement or repair of covered product only, and does not cover chewing, neglect, misuse, normal wear, or customer alterations. Bold Lead Designs reserves the right to determine if a repair or replacement is covered by our warranty. Items we don’t make in our workshop, like accessories and consumable items, are excluded. Note: bldBASICS, any item sold as used or imperfect or marked with a star is excluded from any warranty or guarantee.

Limitation of Damages:

Guarantee/Warranty is limited to replacement or repair of product only. Bold Lead Designs, LLC, or its associates, cannot be responsible for any claims or liabilities beyond the scope of the guarantee. Chewing, neglect and misuse, customer alterations, and items marked with a star void all warranties. No other warranties, expressed or implied, are made. User assumes all responsibility for proper and safe use of product and care of animal. Customer pays for shipping for warranty claims.

Guarantee for Harnesses & Custom Equipment

All new harnesses and custom service dog equipment come with a Great Fit Guarantee, which includes adjustment  and new parts, if necessary, within 4 weeks of delivery. Please let us know immediately if there is an issue with your harness or equipment.

Call 303-856-3012, email orders@boldleaddesigns.com

Every effort is made to produce a harness that fits your dog perfectly, and if we have made an error we will correct it at no cost to you within the first 4 weeks of delivery. If incorrect measurements were given, we will still adjust your harness or fabricate new parts at no charge to ensure the correct fit, but shipping costs may apply. We will do our best to be sure you have the right equipment, properly fitted, and we promise to be here if you have questions at any point. Remember our Lifetime Warranty for materials and craftsmanship!

If service is required, please see Warranty Claims & Repair Service below.

Note: any item sold as used or imperfect or marked with a star is excluded from any warranty or guarantee.

Warranty Claims & Repair Service

Have a warranty issue? Need a repair or replacement?

Please contact us first so we can help determine the best way to get you taken care of! 

    • If the product sustained damage under normal use, and is covered under warranty, we will make it right at no charge (just pay for shipping). 
  • Non-warranty repairs and alterations may be available, even for chewing, and costs start at $5 plus shipping. We will provide an accurate quote upon assessing the damage.

What to do: Tell us what product you have, and what the issue is. If you can email photos, that’s super helpful! We’ll help determine if a repair or replacement is in order, or what the best solution will be. (Usually we’ll have you mail the item to us.) Send the item to us with a completed Warranty-Repair Form. Please download, fill it in, print, and include with your return.

Download Warranty Repair Form 

All warranty claims and repairs must be accompanied by the form, or we won’t know what to do with your item when received! Customer is responsible for all related shipping costs